- Once an order is placed it cannot be canceled. Once the order is received, you can send the item back.
- For Domestic orders, please allow 3-5 business days for order processing and verification. For international orders, please allow 5-7 business days for order processing and verification
- To protect our customers, PureLaineNY is unable to change/intercept the shipping address of a package to alter its delivery, we will only ship to the address provided at checkout. However, you can schedule a pick up at a UPS location or reschedule a delivery date
- Due to our Fraud Protection Policy, all online orders are required to have identical Billing and Shipping Addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.
- We are unable to combine shipping on multiple orders
- PureLaine offers DHL Express. Please note, you will be paying for shipping only at checkout. Taxes and Duties are not calculated at checkout and you, the customer are responsible for paying these Taxes and Duties at the time of delivery. These are not calculated by PureLaineNY and any refusals or return shipping will not be reimbursed.
LOST OR STOLEN PACKAGE
- We are not responsible for any lost, stolen shipments. However, if your package does not arrive please contact firstname.lastname@example.org to initiate a UPS Claim.
- For your convenience, PureLaineNY offers our customers the option to return within 30 days of purchase excluding certain products (For Example Final sale items, International Orders, and Ronnie Fieg Kith Footwear Collections). The packaging must be intact and the product must be unused with all tags attached. Any footwear returned must be returned with the original box. PureLaineNY does not accept any worn or damaged products. A shipping label will be generated upon request of a return or exchange.
- Final Sale Items
Collaborative Footwear Releases
**Returns/exchanges without proper documentation cannot be accommodated**